General Data Protection Regulation (GDPR) / Privacy Policy / Legal Terms

Privacy & Data Protection

We are pleased about your interest in our website. We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. Website usage for informational purposes is possible without providing personal data. If any personal data (such as name, laboratory address, or email addresses) is collected on our pages, this is always done on a voluntary basis.

We use the data for the purpose of contract processing and for purposes to which you have consented. We do not use your data for global customer information (newsletter). You can view, change, or revoke your data and the scope of your consent. We process all information – especially sequence information – confidentially and do not share it with third parties. We use encrypted communication between our website and TIB Molbiol.

1. Personal Data - Overview

Personal data is any data with which you can be personally identified. The following notes provide a simple overview of what happens to your personal data when you visit our website.

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator, TIB Molbiol Syntheselabor GmbH in Berlin. You can find their contact details in the imprint of this website.

Our data protection commissioner can be contacted at: [email protected] 

Where do we get your data from?

We collect your data when you provide it to us, such as when you enter Personal Data into the Contact Form or the address section of the OligoShop system. For customers who do not register in the OligoShop system (i.e., single orders without registering), no web-based database records are stored. Additionally, we do not store technical data, like browser information or time of visit, nor do we evaluate automatically collected technical data (e.g., internet browser, operating system, or time of the page call-up).

How we use your Personal Data ?

We use your data to transmit requested information and process orders. Technical data is collected only to ensure the error-free provision of the website. No data is used to analyze your user behavior.

What are your rights regarding Personal Data ?

You have the right to obtain information about the origin, recipient, and purpose of your stored personal data at any time, free of charge. You also have the right to request the correction, blocking, or deletion of this data. For this purpose, and for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have a right to complain to the competent supervisory authority.

2. General & Mandatory Information

Analysis- & third-party tools

This website only uses necessary cookies and does not feature links to social media. Your surfing behavior when visiting our website is not analyzed (not even statistically).

Your Data Rights

You have the right to data portability, meaning you can request to have data that we process based on your consent or in fulfillment of a contract automatically processed and handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of data to another responsible party, it will only be done as far as it is technically feasible.

Additionally, within the framework of the applicable legal provisions, you have the right to obtain free information at any time about your stored personal data, its origin, and recipients, as well as the purpose of the data processing. You also have the right to correct, block, or delete this data if applicable. For this purpose, or for any further questions regarding personal data, you can contact us at any time using the address provided in the imprint.

Data Safety

We protect our website and other systems through technical and organizational measures against loss, destruction, access, modification, or distribution of your data by unauthorized persons.

SSL Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line in the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Data Protection Commissioner

Please feel free to address any questions to our data protection commissioner at: dsb@tib-m​olbiol.de

3. Data Collection

Website Visits

For every visit the computer system records the IP address, date and time, name of documents requested, the size if data transferred, the status, the browser, the operation system of the computer and the name of the internet provider.

A reference to individuals is normally not possible and is not intended. Data are recorded for security reasons only. Data a not used to track users behavior.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent. The processing of the data entered into the contact form is based exclusively on your consent (Art. 6 Para. 1 lit. a DSGVO). You can revoke this consent at any time by sending an informal email to us. The legality of the data processing operations carried out before the revocation remains unaffected by the revocation. The data you enter in the contact form will remain with us until you ask us to delete it, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – especially retention periods – remain unaffected.

Links

If you click on a link to an external company's website, you leave our website and are redirected to the chosen website. As we cannot control the activities of these external companies, we accept no responsibility for the use of your personal data by these external companies.

Email links

Underlined email addresses are not an out-link but only open the email program on your computer system and do not lead to automatic contact with us.

Conclusion of an Order/Contract

The contract between the user and TIB Molbiol is concluded as follows: the user can choose from the offer and change or empty the content of their shopping cart at any time. By clicking on the "Submit Order" button, the user submits a binding order for the goods or services contained in the shopping cart. You will receive an email immediately after the conclusion of the contract to the email address you provided, in which you will find all the information again. All price information is given net (without VAT). Delivery costs are calculated separately. The contract is then concluded.

Right of Withdrawal

The right of withdrawal for the commissioned synthesis of oligonucleotides is restricted, as these are goods produced according to customer specifications and clearly tailored to personal needs. Mistakenly ordered products can only be canceled if their production has not yet started. As the transmission of electronic messages is not always simultaneous, cancellation must also be made by telephone. Cancellation or modification of an order must be confirmed by us in writing or by fax to be effective. Mistakenly ordered products can only be canceled if their production has not yet started.

Customer Service, Warranty and Guaranty

The product warranty is according to legal regulations. Check the content of the package immediately upon receipt. Contact TIB Molbiol and report any irregularities immediately. Products have a limited guarantee period of six months. We accept complaints within two months of delivery due to the products limited suitability for storage.

Brands LightCycler® is a trademark of Roche. TIB Molbiol®, LightMix® and Winterplex® are trademarks of TIB Molbiol Syntheselabor GmbH. If trademarks are not marked as such, this does not mean that they are not protected.